Kurdistan's digital complaint system processes over 1,000 cases since launch
According to the Department of Media and Information, the majority of the 1,155 registered complaints have been successfully resolved.

Nov. 18, 2024
ERBIL (Kurdistan24) - The Kurdistan Regional Government's (KRG) digital citizen complaint system has processed more than 1,155 complaints since its launch on Aug. 3, 2023, marking a significant step towards digital governance and improved citizen services.
Mehdi Azhgayi, Director of Citizen Complaints at the Council of Ministers Presidency, told the Department of Media and Information that "any citizen can submit their complaints through the citizen complaint system, after which the relevant authority will make decisions according to the law."
The system, accessible through CCS.DIGITAL.GOV.KRD, creates a direct link between the Council of Ministers and various ministries, facilitating coordinated responses to public concerns.
According to the Department of Media and Information, the majority of the 1,155 registered complaints have been successfully resolved.
The digital platform represents one of the ninth cabinet's key initiatives to strengthen trust between citizens and the government, demonstrating the administration's commitment to transparency and responsive governance.
The implementation of the digital complaint system is part of the KRG's broader digitalization strategy, aimed at modernizing government services and improving accessibility for citizens. This initiative reflects a growing trend among regional governments to adopt digital solutions for public services, making government more accessible and responsive to citizen needs.
The system's launch in August 2023 marked a significant milestone in the KRG's efforts to streamline communication between citizens and government institutions.