KRG Interior Ministry launches hotline for complaints
Residents of the Kurdistan Region can file complaints via a newly launched hotline at the Interior Ministry, as part of the reform program of the Kurdistan Regional Government (KRG)’s ninth cabinet, the Minister of Interior announced.
ERBIL (Kurdistan 24) – Residents of the Kurdistan Region can file complaints via a newly launched hotline at the Interior Ministry, as part of the reform program of the Kurdistan Regional Government (KRG)’s ninth cabinet, the Minister of Interior announced.
In late September, a ministerial decree from the Kurdish Ministry of Interior explained that a hotline would be launched in all the directorates and offices affiliated with the ministry across the region. The purpose of the hotline is to allow citizens to register complaints about any problems that they might encounter during visits to government offices.
To file a complaint, one should dial 414 at the booths installed in all directorates and offices belonging to the ministry.
A second aim behind launching the new hotline is to “strengthen communications and trust between government institutions and citizens,” the decree from the Ministry of Interior stated.
In each booth, a laptop is provided, so that anyone who wants to register a complaint can do so, as a Kurdistan 24 correspondent explained while in a booth, demonstrating the new procedure.
The complaint can be sent in the form of a text message or a video call to the Ministry of Interior employee assigned to receive such communications.
In addition, there is a box inside each booth for people to drop off documents or files that they might want to submit.
The hotline greatly reduces bureaucratic routine and facilitates the registration of public complaints, Sami Jalal, Chief of Staff of the Ministry of Interior, explained. People will no longer have to wait in order to reach a director to submit their complaint.
One element in the reform plan of the KRG’s ninth cabinet is “to improve the condition and regulation of the public sector,” as the cabinet’s program states.
Recently, the government announced that it is planning to send a comprehensive report about its implementation of the ninth cabinet's reform law to the parliament of the Kurdistan Region.
Read More: KRG to send detailed report on progress of reform project to regional parliament
"We are committed to the [reform] law, and any paragraph or article contained in it must be implemented 100 percent," the head of the Coordination and Follow-up Department in the Council of Ministers, Abdul Hakim Khasro, told Kurdistan 24.
Editing by Laurie Mylroie
